Darnell Smith - Service That Goes Above and Beyond | SERVPRO® of Montgomery
On a Friday afternoon in September, Operations manager Shonta Barnes sent a text to the production crew. Due to coronavirus concerns, E.S.P.N. wanted someone to clean throughout the S.E.C. game at the Crampton Bowl on Friday and Saturday, but there was a catch. The hours were on Friday from 8:00 A.M. to 5:00 P.M., but the shift on Saturday was from 2:00 P.M. to 1:00 A.M. “Who wants to volunteer?” she asked.
Crew Chief Darnell Smith did. His task was to disinfect all high touch areas, such as rails or door knobs, every thirty minutes. Darnell went above and beyond.
Not only did he clean every fifteen minutes, but he helped set up and wipe down twelve tables, set out forty to fifty sack lunches for the E.S.P.N. staff, fill a cooler with ice and keep it stocked with drinks. Whew! “I did things the SERVPRO way,” Darnell said.
SERVPRO emphasizes service and professionalism. As a matter of fact, our name comes from those two words!
It’s easy to go above and beyond for a company that values you, too. Darnell said, “I don’t feel like I’m just at work. I feel like I’m working for a family member. I may have to work on the weekend. I may not get off at five today, but I’m okay with it because I’m okay with being here.”
He has been with SERVPRO for four years and is still in awe of what he gets to do for a living. He said, “Sometimes, I’ll go to a home and think to myself, ‘look at all this water. In three or four days, this house is going to be dry as a bone.’ How we do that is crazy!”
When Darnell returned to work on Monday, he learned from owners Bruce and Brian Bowen that an employee from E.S.P.N. called SERVPRO’s corporate office and proposed the idea of him traveling with them the rest of the season. Although Bruce and Brian agreed to the proposal, it didn’t come to fruition after all. However, the proposal shows what an excellent asset Darnell was.
Darnell is just one of our large staff of technicians and professionals who will readily service your home should you need us.
If your home or business needs a COVID-19 cleaning or any of our services, we are here to help. You can contact us at any hour to learn more about our services or to report damages or a need. Get in touch today to speak with our team regarding our services.