Recent Posts

Customers Are Key to SERVPRO® Operations | SERVPRO® of Montgomery

7/24/2021 (Permalink)

Aerial image of the SERVPRO® of Montgomery Regional Office SERVPRO® of Montgomery Regional Office 6021 Troy Highway Montgomery, AL 36116

Customer satisfaction is key to our operations here at SERVPRO® of Montgomery. Our customers rely on our fast response and the assurance that our service professionals will take the appropriate and necessary measures to remediate any damage. If your home or business has suffered a significant amount of damage, our 1- 4- 8 service response policy can make all the difference in potentially saving hundreds (and sometimes thousands) of dollars.  

We proudly serve:

Insurance professionals: Agents and adjusters are responsible for assisting with claims and providing customer care to their clients. Our partnership with these professionals is based on the rule of “restore whenever possible, replace only when necessary.” As a homeowner or business owner, trust that we will work closely with your insurance company to ensure a smooth process. 

Homeowners: Home is your place of peace, and the slightest disruption can throw everything out of sync. In the event of an emergency, we work with you to foster a smooth transition to make your house feel like home again. Within one hour of the initial notice of loss, a SERVPRO Professional will contact you to arrange service. Within four hours of loss notification, a SERVPRO Professional will be on-site to start mitigation services, if necessary. Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate parties. Additionally, we also offer general residential cleaning services such as air duct cleaning, odor removal, and sanitation to ease the burden of maintenance while creating a place of comfort for you and your family. 

Businesses/Commercial Properties: Commercial emergencies cause interruptions in your business. We understand that this could result in a decrease in revenue and productivity. We work efficiently to ensure you are “back to business” as soon as possible. Like our residential services, we also offer duct cleaning and routine cleaning services to take one more thing off your plate.  

How do we achieve customer satisfaction? Part of our franchise mission is to “build a team of quality people....” This starts day one, instilling practical training methods in our employees to ensure customers receive the best service possible. Our professionals follow the IICRC (Institute of Cleaning and Restoration Certification) standards in fire and water cleanup and restoration, as well as seek educational opportunities both inside and outside of the workplace.  

If you need cleaning assistance at your home or business, we are here to help. Our crews are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help you. 

The Physical and Financial Impact of Water Damage From Hurricanes | SERVPRO® of Montgomery

7/22/2021 (Permalink)

Satellite image of hurricane forming Hurricanes are damaging in a myriad ways causing 10 to 15 inches of rain in the area it impacts, causing devastating water damage.

Hurricanes are damaging in myriad ways. A storm of that size can dump 10 to 15 inches of rain in the area it impacts, causing devastating water damage to a swath of soaked businesses and homes in its wake.

We often see news coverage of physical damage, displaced families and sometimes sadly we even get reports of injuries and casualties. But when the news coverage ends, the reality of a future full of instability remains, and much of the lasting damage from a massive weather event is felt in the area of financial recovery from water damage.

Water Damage and Its Financial Impact Locally

The frequency of extreme weather events is taking its toll on many areas and industries across the nation, and North Carolina is no exception.

In fact, North Carolina has suffered the damages of 20 different hurricane disasters in the last 30 years with a financial impact that has amounted to at least a billion dollars each.

The greater Charlotte and Mecklenburg area alone has felt the effects of officially recorded hurricanes or tropical storms an average of every six years over the last century, with the latest as of this writing being 2020’s Tropical Depression Bertha, with a windspeed of almost 30 miles per hour and a diameter nearing 35 miles.

Financial Impact of Hurricane Water Damage Nationally

In 2018 and 2019, there were 28 climate and weather disasters with financial losses exceeding $1 billion (among them Hurricane Florence in North Carolina). This falls in line with the average from 2015–2019, which is 13.8 disasters of this same type and minimum impact annually, with an incredible $136 billion in damages.

Hurricanes alone accounted for over half a trillion dollars in damages between 1986 and 2015. Being a coastal state puts North Carolina in harm’s path often, relative to other states, so it’s imperative to take each hurricane season with the utmost care, and do what you can to maximize preparedness, in order to minimize financial, structural, and personal losses.

Add to the financial losses the fact that floodwater carries waste and pesticides which can cause illness, and that it promotes the growth of mold and mildew, and you’ve got an incredible amount of risk from water damage in such massive storms.

If your home or business should sustain water damage from storms or floods, SERVPRO has local technicians on standby 24 hours a day for emergencies, and we’ll be on hand to make sure your restoration needs are taken care of. Click or call today to find out how we can help when disaster strikes.

The Dangers of Thunderstorms | SERVPRO® of Montgomery

7/21/2021 (Permalink)

trees, debris, and blue skies At SERVPRO®, we understand severe weather can be stressful. Always be prepared ahead of the storm, and be sure to have alerts set up.

When you think of severe weather, tornadoes may quickly come to mind. There’s a good reason for that.

In the state of Alabama, we experience a large number of tornadoes each year, averaging 44 tornadoes annually. While these storms are most common during the spring, they can occur at any point in our warm, humid conditions.

But while tornadoes are definitely a weather danger to keep in mind, it’s also a good idea to pay attention to thunderstorms.

Thunderstorms are defined as any storm that involves thunder. These storms are so common we often disregard them. But high winds, lightning, hail, flooding, and other issues involved in thunderstorms can quickly turn dangerous.

A thunderstorm moves into the severe category when it contains hail that is one inch or larger and straight-line winds of 58 miles per hour or more. Here’s what you should know about potential thunderstorm hazards:

Damage and injury from lightning strikes. You now know that thunderstorms always involve thunder. But did you know they also always have lightning? That’s because thunder and lightning are always paired together; you won’t have one without the other, even if lightning isn’t visible. Lightning strikes cause around 300 injuries every year, and they can also contribute to property damage both from direct contact with lightning and indirect effects such as fallen trees.

Property damage due to hail. When it comes to hail, there are two factors to consider: the size of the hail and the force with which it falls. These ice pellets can range in size from tiny to very large, and the bigger they are, the more dangerous they are. In severe thunderstorms, where hail is larger, pellets can propel with some force on your roof and siding, which can cause leaks and water damage.

Harm from flash flooding. Flash floods can occur any time there is heavy rain for a plethora of reasons—even if storm drains back up or small ditches become filled with water, heavy rain can quickly turn these things into a life-threatening flooding scenario. This presents a particular danger on the roads. If flash flood conditions are possible, it’s best to stay at home.

Thunderstorms are dangerous and can cause significant damage to homes or commercial spaces. If you have damage due to a thunderstorm, contact us for more information about our storm restoration practices.

The Physical and Financial Impact of Water Damage From Hurricanes | SERVPRO® of Montgomery

7/20/2021 (Permalink)

Satellite image of hurricane The impact of a hurricane is a serious event. SERVPRO® of Montgomery is here to help with any cleanup and restoration.

Hurricanes are damaging in myriad ways. A storm of that size can dump 10 to 15 inches of rain in the area it impacts, causing devastating water damage to a swath of soaked businesses and homes in its wake.

We often see news coverage of physical damage, displaced families and sometimes sadly we even get reports of injuries and casualties. But when the news coverage ends, the reality of a future full of instability remains, and much of the lasting damage from a massive weather event is felt in the area of financial recovery from water damage.

Water Damage and Its Financial Impact Locally

The frequency of extreme weather events is taking its toll on many areas and industries across the nation, and North Carolina is no exception.

In fact, North Carolina has suffered the damages of 20 different hurricane disasters in the last 30 years with a financial impact that has amounted to at least a billion dollars each.

The greater Charlotte and Mecklenburg area alone has felt the effects of officially recorded hurricanes or tropical storms an average of every six years over the last century, with the latest as of this writing being 2020’s Tropical Depression Bertha, with a windspeed of almost 30 miles per hour and a diameter nearing 35 miles.

Financial Impact of Hurricane Water Damage Nationally

In 2018 and 2019, there were 28 climate and weather disasters with financial losses exceeding $1 billion (among them Hurricane Florence in North Carolina). This falls in line with the average from 2015–2019, which is 13.8 disasters of this same type and minimum impact annually, with an incredible $136 billion in damages.

Hurricanes alone accounted for over half a trillion dollars in damages between 1986 and 2015. Being a coastal state puts North Carolina in harm’s path often, relative to other states, so it’s imperative to take each hurricane season with the utmost care, and do what you can to maximize preparedness, in order to minimize financial, structural, and personal losses.

Add to the financial losses the fact that floodwater carries waste and pesticides which can cause illness, and that it promotes the growth of mold and mildew, and you’ve got an incredible amount of risk from water damage in such massive storms.

If your home or business should sustain water damage from storms or floods, SERVPRO has local technicians on standby 24 hours a day for emergencies, and we’ll be on hand to make sure your restoration needs are taken care of. Click or call today to find out how we can help when disaster strikes.

Easy Ways to Make Your Home Safer From Fires | SERVPRO® of Montgomery

7/20/2021 (Permalink)

fire flames, black background House fires are preventable. SERVPRO® of Montgomery is available 24/7 in the event of an emergency.

Making your home safer from fire hazards isn’t as difficult as you might think.

You can add simple steps to your daily routine and simple home maintenance items to your checklist that will lower your risk for common causes of house fires.

Be Sure You Know How to Prevent Fires

Most of these fire prevention tips are easy to add to your home safety routine. They don’t cost a lot but can make your family safer by lowering your risk of a house fire.

Know how to fight a grease fire. Grease fires are a well-known kitchen hazard. Part of the danger they present is because grease fires can’t be put out with water. In fact, water makes these events worse. Instead, keep a fire extinguisher handy. Metal pan lids and baking soda can work for smaller grease fires, too.

Keep your fireplace clear of old ashes. If you enjoy using your wood-burning fireplace, be sure you’re not letting the ashes collect there. Instead, clean your fireplace regularly and dispose of your ashes safely.

Watch how you use your space heater. Don’t plug your space heater into an extension cord. Use one of your wall outlets instead. Also, take steps to ensure your space heater is clear on all sides by at least three feet.

Keep your smoke detectors working. Testing your smoke detectors, changing their batteries twice each year and replacing them every 10 years will ensure they are best able to help protect your family.

Consider switching to battery-operated candles. Scented candles are popular during the fall and winter months because they add a warm glow to your home and can smell delicious. But these can be a fire hazard if they’re left burning while you’re not home or knocked over. Battery-operated candles eliminate these hazards.

If your home is damaged due to a fire or any other cause, you can always count on us for restoration assistance. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

Customers Are Key to SERVPRO® Operations | SERVPRO® of Montgomery

7/19/2021 (Permalink)

Aerial image of the SERVPRO® of Montgomery Regional Office SERVPRO® of Montgomery Regional Office 6021 Troy Highway Montgomery, AL 36116

Customer satisfaction is key to our operations here at SERVPRO® of Montgomery. Our customers rely on our fast response and the assurance that our service professionals will take the appropriate and necessary measures to remediate any damage. If your home or business has suffered a significant amount of damage, our 1- 4- 8 service response policy can make all the difference in potentially saving hundreds (and sometimes thousands) of dollars.  

We proudly serve:

Insurance professionals: Agents and adjusters are responsible for assisting with claims and providing customer care to their clients. Our partnership with these professionals is based on the rule of “restore whenever possible, replace only when necessary.” As a homeowner or business owner, trust that we will work closely with your insurance company to ensure a smooth process. 

Homeowners: Home is your place of peace, and the slightest disruption can throw everything out of sync. In the event of an emergency, we work with you to foster a smooth transition to make your house feel like home again. Within one hour of the initial notice of loss, a SERVPRO Professional will contact you to arrange service. Within four hours of loss notification, a SERVPRO Professional will be on-site to start mitigation services, if necessary. Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate parties. Additionally, we also offer general residential cleaning services such as air duct cleaning, odor removal, and sanitation to ease the burden of maintenance while creating a place of comfort for you and your family. 

Businesses/Commercial Properties: Commercial emergencies cause interruptions in your business. We understand that this could result in a decrease in revenue and productivity. We work efficiently to ensure you are “back to business” as soon as possible. Like our residential services, we also offer duct cleaning and routine cleaning services to take one more thing off your plate.  

How do we achieve customer satisfaction? Part of our franchise mission is to “build a team of quality people....” This starts day one, instilling practical training methods in our employees to ensure customers receive the best service possible. Our professionals follow the IICRC (Institute of Cleaning and Restoration Certification) standards in fire and water cleanup and restoration, as well as seek educational opportunities both inside and outside of the workplace.  

If you need cleaning assistance at your home or business, we are here to help. Our crews are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help you. 

What is certified: SERVPRO® Cleaned? | SERVPRO® of Montgomery

7/15/2021 (Permalink)

We're open sign Your business can make sure you’re hitting the mark with customers with an enhanced level of cleaning.

After a year and a half of chaos, it’s great to see that many places that were formerly hotspots for COVID-19 are now experiencing major turnarounds. Business owners have high hopes that “normal” is right around the corner, but they are also beginning to feel the pressure of new customer expectations.

As customers return to in-store shopping and other activities, they do so with a new level of understanding about how fragile our health can be. They now expect that businesses they work with will do everything they can to keep them safe.

The Certified: SERVPRO Cleaned program gives your customers and your employees peace of mind by taking over the sanitation of your business.

Cleanliness is nice even on a “normal” day, but with the fears of sickness presented, it’s even more imperative to keep your business clean. SERVPRO doubles the feeling of clean by adding advanced biohazard techniques and technologies that go beyond your traditional cleaning and janitorial services.

Most people will say “What makes this program any different than the others?”

We’re glad you asked. Let’s take a look at the three C’s of a Certified: SERVPRO Cleaned program:

  1. Consult. We come and sit with you to discuss your unique business needs, including a look at how your business operates and who uses the space. The fact that SERVPRO of Prattville is locally owned and operated gives us a leg up since we are already familiar with many specific needs common in our area.
  2. Clean. Once your unique needs have been established, our SERVPRO technicians show up on-site with proprietary, hospital-grade cleaning solutions you won’t find anywhere else. This gets your business the clean of a lifetime while adhering to (or exceeding) CDC standards. This level of clean protects not only against COVID-19 but also against frequent seasonal illnesses such as the common cold and the flu.
  3. Certify. Once we’ve cleaned your business, it’s time to show off the clean to your customers. You can now proudly display the Certified: SERVPRO Cleaned shield on your business window, as well as on your website and on social media. This shows customers that you have to care about their well-being before they even walk through the door!

If you’re ready to get serious about sanitation and have your business Certified: SERVPRO Cleaned, get in touch today to get the best team in cleanup and restoration on your side.

The Physical and Financial Impact of Water Damage From Hurricanes | SERVPRO® of Montgomery

6/29/2021 (Permalink)

Eye of hurricane The impact of a hurricane is a serious event. SERVPRO of Montgomery are here to help with any cleanup and restoration.

Hurricanes are damaging in myriad ways. A storm of that size can dump 10 to 15 inches of rain in the area it impacts, causing devastating water damage to a swath of soaked business and homes in its wake.

We often see news coverage of physical damage, displaced families and sometimes sadly we even get reports of injuries and casualties. But when the news coverage ends, the reality of a future full of instability remains, and much of the lasting damage from a massive weather event is felt in the area of financial recovery from water damage.

Water Damage and Its Financial Impact Locally

The frequency of extreme weather events is taking its toll on many areas and industries across the nation, and North Carolina is no exception.

In fact, North Carolina has suffered the damages of 20 different hurricane disasters in the last 30 years with a financial impact that has amounted to at least a billion dollars each.

The greater Charlotte and Mecklenburg area alone has felt the effects of officially recorded hurricanes or tropical storms an average of every six years over the last century, with the latest as of this writing being 2020’s Tropical Depression Bertha, with a windspeed of almost 30 miles per hour and a diameter nearing 35 miles.

Financial Impact of Hurricane Water Damage Nationally

In 2018 and 2019, there were 28 climate and weather disasters with financial losses exceeding $1 billion (among them Hurricane Florence in North Carolina). This falls in line with the average from 2015–2019, which is 13.8 disasters of this same type and minimum impact annually, with an incredible $136 billion in damages.

Hurricanes alone accounted for over half a trillion dollars in damages between 1986 and 2015. Being a coastal state puts North Carolina in harm’s path often, relative to other states, so it’s imperative to take each hurricane season with the utmost care, and do what you can to maximize preparedness, in order to minimize financial, structural and personal losses.

Add to the financial losses the fact that floodwater carries waste and pesticides which can cause illness, and that it promotes the growth of mold and mildew, and you’ve got an incredible amount of risk from water damage in such massive storms.

If your home or business should sustain water damage from storms or floods, SERVPRO has local technicians on standby 24 hours a day for emergencies, and we’ll be on hand to make sure your restoration needs are taken care of. Click or call today to be find out how we can help when disaster strikes.

Preventing Kitchen Fires at Work | SERVPRO® of Montgomery

6/28/2021 (Permalink)

a couple of co-workers enjoying a colorful box lunch If a fire should get out of hand and cause damage to your business, SERVPRO of Montgomery is here to help

Offices in Montgomery are full of hungry people, just like anywhere else. When lunch or break time comes, the office kitchen gets busy—food gets reheated or cooked, leftovers and Lunchables are served and somebody always pretends they didn’t know you’re not supposed to microwave fish.

But kitchens in the workplace are a leading cause of commercial fires. In fact, the average number of office, hotel and restaurant fires started in the kitchen is a whopping 47%.

So aside from educating your team on workplace kitchen fire safety by showing them that one episode of The Office, what can you do and encourage to keep your workplace kitchen from becoming part of that unfortunate statistic?

Know your risks. This can vary from one workplace to another, but you should always be aware of environmental factors or specific things about your building that could come into play. Older buildings almost always have things like older wiring or less reliable sprinkler systems, which may need updating or regulation.

Check appliance cords. Faulty power cables are an easy cause of kitchen fires. Cables can fray or break down over time, exposing wire that can instantly cause a fire if an electrical short occurs. Don’t bother with electrical tape—if wire is exposed or cables are bent at sharp angles, replace them and prevent disaster.

Pay attention in the kitchen. Food should never be left alone while it’s cooking. Stovetops, microwaves and even toasters carry inherent fire risks and should always be used with caution in the workplace. And with any sign at all of burning, enact emergency measures.

Ensure proper cleaning. This isn’t fun by anyone’s definition, but it’s vital in keeping fires under control. Bits of food left behind in the microwave or grease on the stove can start blazes that can quickly grow into something devastating. So put regular cleanings on the calendar, and make sure any spillovers in ovens, stovetops or microwaves are dealt with in between.

Have regular fire extinguisher training. They seem simple, but many people may not know how to properly use handheld fire extinguishers. Teach employees the PASS method: Pull the pin; Aim low, at the base of the fire; Squeeze the lever firmly; and Sweep the nozzle from side to side.

Kitchen fires don’t have to be a danger. The old saying holds true: An ounce of prevention is worth a pound of cure. So make sure you’re following the recommended guidelines to minimize fire accidents in your building’s kitchen.

If a fire should get out of hand and cause damage to your business, SERVPRO of East Mecklenburg/Matthews is here to help. Call or click today to get in touch with your local technicians.

Fireworks are Fire Hazards | SERVPRO® of Montgomery

6/25/2021 (Permalink)

Three fireworks in a night sky More fires are reported on July 4th than any other day of the year. Let’s break that tradition!

Okay, quick facts: Fireworks start an average of 18,500 fires a year. This includes 1,300 structure fires300 vehicle fires, and nearly 17,000 other fires.  Yikes! 

It’s the season of summer vacations, camping, family reunions, picnics, bonfires, and the 4th of July and that means FIREWORKS. Even sparklers – as small as they are – can burn at 2,000 degrees. That’s as hot as a blow torch and can melt some metals! Crowds and barbeque grills and the heat and the explosive nature of fireworks don’t mix. This combination makes for a higher chance of fireworks accidents. In fact, more fires are reported on July 4th than any other day of the year. 

If not used properly, fireworks can cause destruction ranging from wildfires to injuries. Children between the ages of 10 and 14 are most likely to go the emergency room for firework injuries. The second most likely group is adults between the ages of 20 and 24. 

Fireworks can also lead to fires that burn down homes, damage entertainment venues, and cause bushfires on property. This accounts for up to $105 million in direct property damage annually. Who’s responsible for covering this damage? That depends. Homeowners insurance typically covers house fires, but damage caused by fireworks is sometimes a gray area. Usually, if the fireworks were legal the damage might be covered, whereas if they were illegal the damage likely will not be covered by your insurance. Reach out to your insurance agent to make sure you’re covered. 

To make sure our property and everyone around us is safe, follow these guidelines when using fireworks: 

  • Make sure fireworks are legal in your area before buying or using them 
  • Only light one firework at a time 
  • Point fireworks away from homes, trees, and shrubbery 
  • After fireworks finish burning, douse them with plenty of water from a bucket or garden hose before discarding them 
  • Do not carry fireworks in your pocket 
  • Keep a bucket of water or a garden hose nearby in case of fire or other mishap 
  • Always have an adult supervise fireworks activities 
  • Do not allow children to play with or light fireworks 

If your property suffers fire damage, you can depend on us. You can contact us at any hour of the day to learn more about our services.